At Zion Home Remodeling, your privacy is important to us, whether you are a website visitor or a valued customer. This Privacy Policy outlines the information we collect and how we use it.
Information We Collect
We collect personal and technical information when you interact with our website in the following ways:
- Contact Forms: When you submit a ‘Contact Us’ form, we collect your: name, phone number, email address, job description, and IP address (for spam prevention and abuse detection). We use this information to respond to your inquiry, provide customer support, and prevent spam or abuse. By submitting the form, you consent to our processing of this data for these purposes.
- Google Ads & Analytics: We use Google Ads, including remarketing, and Google Analytics, which may collect browsing behavior, IP addresses, and other analytics data.
- Cookies & Tracking: We use cookies for advertising, analytics, and improving website performance. Google, as a third-party vendor, uses cookies to serve ads based on past visits to our site.
- Limited Email Communication: We rarely send email newsletters, job updates, or promotions, except for occasional special offers or a Happy New Year message.
- No Product Sales: We do not sell products directly on our website, and there is no shopping cart functionality. Any materials we showcase, such as those from our suppliers, are provided as part of remodeling projects and not for direct sale.
Please note that some phone calls may be recorded or monitored for training purposes.
How We Use Your Information
We use the information we collect to:
- Personalize your experience.
- Process inquiries and respond to customer requests.
- Enhance our website’s performance and user experience.
- Run targeted advertising, including remarketing through Google Ads.
- Ensure compliance with legal and regulatory requirements.
How We Safeguard Your Information
- We use Secure Socket Layer (SSL) encryption to protect your data when transmitted, including contact forms and online inquiries.
- Payment Processing: We do not process credit card or electronic check (ACH) payments directly. Instead, payments are securely handled through third-party providers.
- No Payment Data Stored: We do not store or have access to customers’ credit card details, bank account information, or other sensitive payment data. Payment details are managed and protected by the payment processors in accordance with their security policies.
- We restrict access to your personal data (such as name, email, and phone number) to authorized personnel only for customer service purposes.
Use of Cookies & Third-Party Tracking
We use cookies and tracking technologies for:
- Remembering user preferences.
- Google Ads remarketing to show relevant ads to previous visitors.
- Google Analytics for site performance and behavior tracking.
- Google AdSense to display advertisements on our website.
You may opt out of Google’s use of cookies by visiting Google’s Ad Settings.
Disclosure to Third Parties
We do not sell, trade, or transfer your personally identifiable information. However, we may share limited data with:
- Service providers assisting in website operations (who must keep information confidential).
- Legal authorities, when required by law to protect rights, property, or safety.
Third-Party Links
Our website may contain links to third-party suppliers, such as Home Depot, Lowe’s, MSI Countertops, and cabinet suppliers. These external sites have separate privacy policies, and we are not responsible for their content or data handling.
Compliance with Privacy Laws
We comply with the California Online Privacy Protection Act (CalOPPA) and other applicable laws. We will not distribute your personal information to third parties without your consent.
Your Consent
By using our website, you agree to our Privacy Policy and the use of cookies and tracking technologies.
Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy, don’t hesitate to get in touch with us anytime.